RFP Response - Point by Point

RFP Requirement	Inrange Response
Hardware: Supply and installation of ball-tracking technology, bay screens and associated network hardware	Inrange provides: patented Alphawave radar units, radar poles, power and data cabling for radars, touchscreen computers and mounts per bay, and server computing hardware. All Inrange-supplied hardware is owned and maintained by Inrange throughout the contract term. Client provides: power and data cabling to bay touchscreens, power and internet connectivity to the server, trenching and conduit for outfield radar cabling, and concrete foundations for radar poles. Richmond Park note: due to the building structure not fully shielding bays from the elements, all Richmond touchscreens will be outdoor-rated units designed to withstand weather exposure.
Software: Engaging UI with serious practice metrics, virtual courses, and gamified entertainment modes	Five interconnected products: Inrange (practice & performance with real-time shot data, strokes gained, bag mapping, virtual course play), Inrange+ (social multiplayer games - Destroyer, Twenty-One, Bullseye), Inrange+ Teams (corporate events, bay-vs-bay competitions), Skills Lab (structured drills and progressive practice), and Inrange App (mobile companion with full session history, Range Handicap, leaderboards, and digital marketing channel). Plus Facility Manager for venue operations. All included in the monthly fee.
Mobile Ecosystem: Companion app for data retention, performance tracking, and digital marketing	Full companion mobile app with session history, club-by-club shot data, patented Range Handicap, range leaderboards, progression tracking, and push notifications for digital marketing. A direct channel for player retention, customer data capture, and community engagement. Player profiles persist across all Inrange venues globally (18 countries).
Ongoing Support: Comprehensive warranties, preventative maintenance, SLA compliance	Full 5-year hardware warranty covering all Inrange-provided equipment (touchscreens, radar units, servers, networking). Preventative maintenance included. Detailed SLA with Category 1-4 response and resolution targets. Dedicated support portal and automated fault detection. See Section 6 for full SLA detail.
Timeline: Installation commencement 1 July 2026	Confirmed. Installation commencement from 1 July 2026. Tilgate switch completed in 1-2 nights maximum with zero trading hours lost. Richmond Park and Castle Point installed in parallel.

RFP Requirement	Inrange Response
Tracking Technology: Radar-based or camera-based? Accuracy metrics? Low/no-light operation?	Radar-based. Patented Alphawave radar technology. ±1% data accuracy, independently verified against surveyed landing locations. Tracks every shot type including short chips, badly struck balls, and low-trajectory shots that camera systems routinely miss. Fewer than 1 in 100 shots go untracked. Operates in complete darkness, rain, fog, and direct sun glare — requires no lighting to function. Shot data returned in as little as 2.5 seconds.
Hardware Ownership: Who provides screens, sensors, cabling and network switches?	Inrange provides: radar sensors, radar poles, power and data cabling for radars, in-bay touchscreen computers and mounts, optional gallery screens, and on-site server computing hardware. All Inrange-supplied hardware remains Inrange property during the contract term. Client provides: power and data cabling to bay touchscreens, power and internet connectivity to the server, trenching and conduit for outfield radar cabling, and concrete foundations for radar poles. Richmond Park note: outdoor-rated touchscreens will be deployed at Richmond due to the building not being able to fully shield screens from the weather. Hard assets in the ground (outfield poles, cabling) transfer to Glendale/Loyaltee Golf ownership at installation, as required by Royal Parks.
Network Requirements: Firewall rules, port requirements, VLAN needs?	Inrange operates on a dedicated VLAN, fully isolated from existing venue networks. Minimum internet requirement: 30 Mbps uncapped, unthrottled (symmetrical upload/download) for 20–30 bay sites. A static public IP is required for SSH remote management and proactive monitoring. All in-bay devices connect via CAT6 cabling terminated at the server rack; dedicated LAN ports per bay with WiFi as automatic backup. Firewall rules, port requirements, and full network specification are documented in the pre-install technical pack following site survey. On-site server handles local processing to minimise bandwidth dependency.
Connectivity: 4G/5G failover support? Maximum failover detection time? Minimum bandwidth on backup?	4G/5G backup connection supported and required. Failover is handled automatically by the system with a maximum detection and transition time of 30 seconds. The backup line requires the same speed as the primary connection (30 Mbps minimum). Offline mode means players who are mid-session can continue to play uninterrupted during minor internet downtimes — shot tracking, game logic, and session data all continue locally on the on-site server regardless of connectivity status.
APIs: Open API for syncing with booking or member databases?	Yes. Open API available. Inrange integrates with all leading booking and bay management engines, and player data is available for sync to member databases. API documentation provided during onboarding. Inrange's own booking platform is also currently in development.
Power Consumption: Peak wattage per bay? UPS required? Data retention on power failure?	Peak power consumption per bay is approximately 300 W (150 W for the in-bay touchscreen computer, 150 W for the optional gallery screen). The central server rack requires a dedicated 2.5 kW single-phase supply (120 V or 240 V) on its own circuit breaker with dedicated earth leakage protection, separate from in-bay circuits. The Inrange server includes its own UPS power management. Additional UPS for bays is not required under normal conditions; backup generator is recommended only for sites subject to regular power outages. All session data is synced with cloud servers, so in the event of a power failure, player data is preserved and available on resumption of sessions and power. Full electrical specification including wiring diagrams is provided in the pre-install technical pack.
Accessibility & Localisation: WCAG 2.1 Level AA compliance? Text-to-speech, high-contrast? Supported languages?	Yes — Inrange confirms compliance with WCAG 2.1 Level AA. The bay interface is designed for intuitive use across all demographics with high-contrast 1000-nit touchscreens readable in full sunlight, large touch targets, clear visual hierarchy, and sufficient colour contrast ratios meeting AA thresholds. Text-to-speech is not currently supported; however, the interface is designed for simplicity and does not require small-text reading or complex navigation. Supported languages: Afrikaans, Bahasa, Danish, Dutch, English, French, Korean, Mandarin, Swedish, with German coming soon. Additional language packs added on request.

RFP Requirement	Inrange Response
Transaction Logic: How does the system handle "pre-booked time" vs "per-bucket" walk-ins? Can it combine both?	Both models fully supported and can operate simultaneously across the venue. Pre-booked: Sessions managed through the booking integration. Walk-in: Players assigned a bay via Facility Manager at reception, or through the Range Manager EGM integration at the ball dispenser (upgraded EGM module required). Inrange practice mode can be included free with a bucket of balls/hourly booking. Inrange+ multiplayer is offered as a premium hourly-priced upgrade.
Payments: How does the system process payments for pre-booked vs walk-in?	Pre-booked sessions are paid at the point of booking (via integrated booking platform). Walk-in sessions can be processed at reception or at the dispenser (upgraded EGM module required). In-session upsell touchpoints at the dispenser and in-bay via touchscreen enable players to upgrade from Inrange to Inrange+ mid-session.
Dispenser Integration: Direct integration with European Golf Machinery 'S-Series' dispensers?	Confirmed. Direct integration with EGM S-Series dispensers. Players can dispense balls via the dispenser or bay screens using their profile. PIN-based access with one-tap PIN creation and static PINs for repeat use.
Group/Event Mode: "Leaderboard" mode for corporate events across multiple bays?	Yes. Inrange+ Teams provides branded multi-bay corporate events with live venue-wide leaderboards, real-time scoring, and customisable competition formats. Inrange+ Teams can be created directly by players in the bay, requiring no setup or support from management.
Multiplayer Mode: Multiplayer per bay? Premium charging? Add-on payment processing?	Yes. Inrange+ is the multiplayer product. Multiple game modes (Destroyer, Twenty-One, Bullseye, and more) support up to 6 players per bay. Premium pricing is set by the venue. Sessions can be upgraded in-bay via touchscreen upsell prompts, through the Range Manager EGM interface at the ball dispenser, or by reception — all processed automatically through the platform.
F&B Integration: Digital menu or QR code for mobile ordering?	Bay screens can display venue-specific content including F&B promotions and QR codes for mobile ordering during idle time and between sessions. Content managed through the Facility Manager CMS. Inrange+ sessions consistently deliver 1:1 F&B-to-bay-rental spend ratios due to longer dwell times and group dynamics.

RFP Requirement	Inrange Response
Customer Data Acquisition: To what extent is user data shared with the operator? How is it shared (CSV, API)?	Full customer data is shared with the operator. Player registration data, session history, performance metrics, and engagement data are accessible via the Facility Manager dashboard. Data export available via API. QuickSight-powered analytics with SSO access provide venue-level reporting. Venues retain full ownership of their customer data.
Advertising: Can venue run own advertisements on bay screens during idle time? Is there a CMS for uploading video/image assets?	Yes. Venue-branded content can be displayed on bay screens during idle time and between sessions. The Facility Manager includes campaign management tools to upload branding, run competitions, and manage on-screen content. Full CMS for video and image asset upload.
Member Recognition: How does the system recognise a Loyaltee Golf member? (QR code, RFID, Email login)	Inrange users are recognised by email address (mobile number can be made mandatory on a site-by-site basis). Players can log in directly on-screen via email or by scanning a QR code using the Inrange App. Pre-booked users are automatically logged in using their booking email. Inrange player emails can be matched to existing Loyaltee Golf member emails through post-processing in the CRM, enabling seamless member recognition without requiring a separate integration. Player profiles persist across sessions and venues.
Teaching Pro Integration: "Coach Mode" where data is sent to a pro's tablet or coaching software?	Inrange does not currently offer a dedicated "Coach Mode" that pushes live data to a pro's tablet or integrates directly with third-party coaching software such as V1 or Trackman. Here is what we do offer: real-time shot data (carry distance, total distance, apex, ball speed, launch angle, launch direction, distance from centre, curve, proximity to hole) is displayed on the bay screen during every session. Players can export and share their session data directly with coaches via the Inrange App. Why our approach works: Skills Lab provides structured drills, progression tracking, and benchmarking that empower players to practise effectively without requiring a coach to operate the technology. Coaches can stand at the bay and use the on-screen data in real time — the data is identical to what a tablet push would provide. A dedicated Coach Mode with third-party tablet integration is on the product roadmap and will be scoped in consultation with Loyaltee Golf's teaching professionals.

RFP Requirement	Inrange Response
Data Storage: Physical location of servers where customer data is stored	Player data is stored on Amazon AWS cloud infrastructure. All data is encrypted and hashed at rest. On-site servers handle local processing and session data.
Consent Management: Active Opt-In, Right to be Forgotten, age verification for under 16s	Active opt-in consent collected at registration. Right to be forgotten fully supported - player data can be deleted on request. Age verification handled through the registration flow. Platform fully compliant with GDPR and UK data protection regulations.
Access Control: How are staff permissions managed and audited?	Role-based staff access controls with dedicated authentication. Audit logging of all staff actions within Facility Manager. Permission levels configurable per venue and per role. Full access control documentation provided during onboarding.
User Registration: Step-by-step registration flow for new customers	New customers register via the Inrange App or at the bay screen. Minimal-friction flow: name, email, and consent. Profile created instantly. Returning players log in via email on-screen or QR code through the Inrange App. Following registration, players receive a step-by-step usage-based email flow designed to educate them on features, guide them through the product, and encourage return visits — driving retention from the very first session.
Security: Encryption protocols (at rest and in transit) and 72-hour breach notification	Encryption at rest and in transit for all customer data. 72-hour breach notification protocol in full compliance with ICO requirements. Security architecture detailed in the GDPR compliance documentation provided with the contract.

RFP Requirement	Inrange Response
Fault Reporting: Ticket channels (portal, phone, email)? Automatic hardware failure alerts?	Faults are reported via a dedicated support channel per venue, through which the nominated Client representative logs incidents using a standard fault report format. The Inrange Service Desk logs the incident, assigns a tracking number, agrees a fault Category with the Client, determines the appropriate resolution method, and tracks progress through to closure — keeping the Client informed throughout. Automated monitoring also alerts the Inrange support team to hardware failures or offline bays proactively, often before the venue is aware. Hardware diagnostics for radar units and dispensers are built into Facility Manager, reducing support overhead.
Support Availability: Technical support hours? Out-of-hours emergency handling?	Support is 24/7, 365 days a year — Inrange supports partners from Seoul to California across all time zones. All fault categories receive a less than 1-hour acknowledgement (in practice less than 5 minutes) — the Inrange Service Desk opens the incident, assigns a tracking number, and confirms receipt to the Client. Category 1 (critical/system-wide) issues are resolved during normal business hours even if this disrupts business-as-usual activities. Category 2 issues are resolved as soon as possible outside of normal business hours (cannot wait for the next maintenance window). Categories 3 and 4 are resolved in the next scheduled maintenance window without disrupting trading. Full escalation procedures and Service Level Targets detailed in Annexure A — Support Services SLA, appended to this response.
Response Times: Guaranteed response and resolution for P1 (Critical), P2 (High), P3 (Medium), P4 (Low)	Contractual Service Level Targets per Annexure A: Category 1 (Critical — system-wide outage, all bays affected): less than 1-hour acknowledgement (in practice less than 5 minutes), 4-hour workaround, 1 Business Day resolution. Category 2 (High — partial outage, some bays or functionality affected): less than 1-hour acknowledgement, 1 Business Day workaround, 2 Business Days resolution. Category 3 (Medium — deviation that doesn't affect access or produce incorrect results): less than 1-hour acknowledgement, 2 Business Days workaround, 5 Business Days resolution. Category 4 (Low — cosmetic, appearance, or trivial issues): less than 1-hour acknowledgement, workaround and resolution at Inrange's discretion in a future maintenance window. Where a workaround is not feasible, response times focus on achieving full resolution within the target timeframe. Inrange may reclassify fault categories where reasonable grounds exist, with Client notification.
Hardware Lifecycle: Expected lifespan and warranty terms? Replacement component rate card?	Full 5-year hardware warranty from installation date covering all Inrange-provided equipment — touchscreens, radar units, servers, and networking hardware are maintained and replaced as needed throughout the contract term at no additional cost. After the initial 5-year warranty period (or the Initial Term, whichever is shorter), hardware repair and replacement services can be continued at Inrange's prevailing time and material rates. For reference, screen replacement is currently at the £2,000 per screen. Support Services exclude faults caused by misuse, theft, vandalism, accidental damage, unauthorised modifications, electrical power failures, or third-party hardware/software not supplied by Inrange.
Spares & Logistics: On-site "hot spares" vs shipped replacements? Guaranteed delivery time?	On-site spare touchscreens held at each venue for instant hardware swap-out. Additional spare components available for rapid deployment. Replacement component delivery timeframes are governed by the SLA workaround targets. Inrange determines the spares strategy per venue during site survey to ensure maximum uptime.
Maintenance: Preventative tasks for venue staff vs Inrange engineering team?	Preventative maintenance programme included. Venue staff (first-line support): responding to end-user queries, verifying hardware connections, power supply and network connectivity, and logging faults with Inrange via the support channel. Inrange engineering team: all specialist maintenance, firmware updates, hardware servicing, radar calibration, software updates (deployed OTA during off-hours), and any fault resolution requiring technical intervention. Inrange remotely monitors all systems and proactively identifies issues. Each party nominates at least one authorised representative to manage the support relationship.
Software Roadmap: Major releases in last 12 months? 24-month development roadmap?	Active development with continuous feature releases. 2026 roadmap includes: Events Management (April), League Manager (April), Drills Mode/Skills Lab (April), Inrange+ Games Renewal (June), Nearest To Pin v2 (July), New Inrange+ Game (October), Booking Manager (November), plus CRM and Loyalties programme on roadmap. Full Functionality Roadmap document appended to this response.
Software Deployment: Update process? Automated OTA during off-hours or manual?	Software and firmware updates are deployed over-the-air (OTA) during off-hours. No manual site intervention required. Updates are automatic and do not impact trading hours.
Software Bug Resolution: Guaranteed turnaround for non-critical bugs?	Bug resolution turnaround times follow the same SLA Category framework: Category 3 software bugs (correct result but non-standard behaviour) are resolved within 5 Business Days. Category 4 issues (cosmetic or trivial) are scheduled into a future maintenance window at Inrange's discretion. Critical software bugs affecting system availability are treated as Category 1 or 2 and resolved within 1–2 Business Days. All fixes are deployed via OTA hotfix process with no manual site intervention required.
Hot-Swapping: Project plan for sites with existing tech? Maximum downtime per bay? CAT5/6 compatibility?	Tilgate: Inrange radar tracking is installed and fully calibrated before the switchover date, running in parallel behind the scenes. On switch night, all that's required is for Toptracer to remove their screens and for us to install the Inrange touchscreens — the range opens the next morning with zero trading hours lost. CAT5/6 cabling compatibility assessment included in pre-install site survey. Successfully executed across 13 venues globally including Horton Park (26 bays), Dobson Ranch (45 bays), Iford (50 bays), Pinseekers (2 sites, 115 bays), and 3 Hammers (18 bays).
Data Migration: Migrate existing customer accounts, loyalty points, historical shot data?	Toptracer does not typically share customer or shot data upon contract termination, so migration of historical data is unlikely. If any data is made available, it should be housed within the CRM where it can be aggregated with Inrange data as it comes in — ensuring a single, unified view of each customer over time. POS & Bay-Booking Software Transition: Inrange integrates with all leading booking and bay management platforms via open API. During the transition period, Inrange will work with Loyaltee Golf's existing POS and bay-booking providers to establish API connections prior to go-live. A detailed integration plan — covering data mapping, testing, and cutover — is produced during the pre-install phase following site survey. The goal is zero disruption to existing booking and payment workflows from day one of Inrange operation.
Decommissioning: Hardware ownership at contract end? Legacy hardware removal? Ethical disposal?	Inrange removes all hardware at contract end. Ethical disposal/recycling of non-reusable components. Full customer data export to Loyaltee Golf before system shutdown. Richmond Park exception: hard assets in the ground (outfield poles, cabling) transfer to Glendale/Loyaltee Golf ownership at installation.

RFP Requirement	Inrange Response
Agreement Term: Minimum fixed agreement term	5 years.
Annual CPI/Price Increase Cap	Capped at CPI or 3%, whichever is lower.
Revenue Share Arrangements: % of uplift model? Inflation in baseline calculations?	Two pricing options offered: Option A — Flat Monthly Lease: Predictable, fixed monthly cost with zero upfront capital expenditure. Hardware, software, installation, training, support, Customer Success Manager — all included. Option B — Revenue Growth Share (Recommended): Lower fixed monthly fee, with Inrange taking a 25% share of year-on-year revenue growth (ball sales / bay rental). Baseline calculated on most recent 12 months per venue. Aligns Inrange's financial incentives directly with your commercial outcomes. Venue Bays Option A — Flat Lease Option B — Growth Share Richmond Park 20 £3,600/month £1,500/month + 25% growth share Tilgate Forest 29 £4,300/month £2,900/month + 25% growth share Castle Point (Phase 1) 10 £2,150/month £1,000/month + 25% growth share Castle Point (Phase 2) 19 £2,850/month £1,500/month + 25% growth share Combined (3-site bundle) 59–68 £10,050–£10,750/month £5,400–£5,900/month + 25% growth share
Novation of Contract: Transfer of rights, novation fees, early exit, portability	Transfer of Rights: The contract is fully transferable to a successor operator. All hardware leases, software licences, and support obligations transfer to the incoming entity. Inrange's prior written consent is required (not to be unreasonably withheld). Novation Fee: None. Contract transfers are processed at no administrative cost to Loyaltee Golf or the successor operator. Early Exit Settlement Formula: If a Successor Operator declines the technology, the settlement amount is: Remaining Months × Average Monthly Fee over the preceding 12 months. Relocation / Portability: Screens, radar units, and servers are easily relocated to an alternative Loyaltee Golf venue at Inrange's then-prevailing daily engineering rate (£300 per person per day in today's terms) plus travel and transport. Physical infrastructure such as outfield poles, cabling, and conduit is site-specific and may not be portable — relocation feasibility for these items would need to be assessed on a case-by-case basis following a site survey of the new venue.

Inrange operates an all-inclusive monthly fee model — hardware, installation, software, support, and training are all bundled into a single monthly payment per venue with zero upfront capital expenditure. The tables below use the RFP's requested format for comparability. Every line item reads "Included" because each component is genuinely bundled; there are no hidden extras or separate charges.

Option A — Flat Monthly Lease

Expense Item	Richmond Park (20 bays)	Tilgate Forest (29 bays)	Castle Point (19 bays)	Castle Point (10 bays)	Total
Year 1
Hardware & Sensors	Included	Included	Included	Included	Included
Installation & Fit-out	Included	Included	Included	Included	Included
Annual Software Licence	Included	Included	Included	Included	Included
Support & Maintenance	Included	Included	Included	Included	Included
One-off Training Fee	Included	Included	Included	Included	Included
Other Items (CSM, cloud hosting, OTA updates, app ecosystem, 5-yr hardware warranty)	Included	Included	Included	Included	Included
GRAND TOTAL (Year 1)	£3,600/mo (£43,200/yr)	£4,300/mo (£51,600/yr)	£2,850/mo (£34,200/yr)	£2,150/mo (£25,800/yr)	£10,750/mo (£129,000/yr) with 19-bay CP £10,050/mo (£120,600/yr) with 10-bay CP
Year 2 Onwards
Estimated Ongoing Annual Cost	£3,600/mo + CPI (capped 3%)	£4,300/mo + CPI (capped 3%)	£2,850/mo + CPI (capped 3%)	£2,150/mo + CPI (capped 3%)	Year 1 total + CPI (capped 3%)

Option B — Revenue Growth Share (Recommended)

Expense Item	Richmond Park (20 bays)	Tilgate Forest (29 bays)	Castle Point (19 bays)	Castle Point (10 bays)	Total
Year 1
Hardware & Sensors	Included	Included	Included	Included	Included
Installation & Fit-out	Included	Included	Included	Included	Included
Annual Software Licence	Included	Included	Included	Included	Included
Support & Maintenance	Included	Included	Included	Included	Included
One-off Training Fee	Included	Included	Included	Included	Included
Other Items (CSM, cloud hosting, OTA updates, app ecosystem, 5-yr hardware warranty)	Included	Included	Included	Included	Included
GRAND TOTAL (Year 1)	£1,500/mo + 25% growth share	£2,900/mo + 25% growth share	£1,500/mo + 25% growth share	£1,000/mo + 25% growth share	£5,900/mo + 25% with 19-bay CP £5,400/mo + 25% with 10-bay CP
Year 2 Onwards
Estimated Ongoing Annual Cost	£1,500/mo + CPI (capped 3%) + 25% growth share	£2,900/mo + CPI (capped 3%) + 25% growth share	£1,500/mo + CPI (capped 3%) + 25% growth share	£1,000/mo + CPI (capped 3%) + 25% growth share	Fixed fee + CPI (capped 3%) + 25% growth share

Growth share baseline: Most recent 12 months of ball sales / bay rental revenue per venue. Inrange takes 25% of year-on-year revenue growth above that baseline. CPI adjustment (capped at 3%) applies to the fixed monthly fee only, not the growth share component.

Additional Notes	Detail
Pre-install requirements (Client responsibility)	Power and data cabling to bay touchscreens, power and internet to the server, trenching and conduit for outfield radar cabling, and concrete foundations for radar poles. Inrange provides detailed specifications and estimated costs as part of the site survey process. Tilgate pre-install scope is significantly reduced due to existing Toptracer infrastructure compatibility.
Castle Point phased approach	Phase 1 (10 bays) priced at the same per-bay rate as Richmond Park as part of the three-site commitment. Phase 2 expansion to 19 bays triggered at Loyaltee Golf's discretion, with incremental touchscreen cost only since radar infrastructure and cabling will already be in place.